{"id":9449,"date":"2026-08-16T13:45:06","date_gmt":"2026-08-16T06:45:06","guid":{"rendered":"https:\/\/takaravn.com\/?page_id=9449"},"modified":"2026-08-16T13:45:15","modified_gmt":"2026-08-16T06:45:15","slug":"chinh-sach-doi-tra-san-pham","status":"publish","type":"page","link":"https:\/\/takaravn.com\/en\/chinh-sach-doi-tra-san-pham\/","title":{"rendered":"CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 S\u1ea2N PH\u1ea8M"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Do \u0111\u1eb7c th\u00f9 s\u1ea3n ph\u1ea9m th\u1ef1c ph\u1ea9m, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u00f4ng l\u1ea1nh c\u1ea7n \u0111\u01b0\u1ee3c b\u1ea3o qu\u1ea3n \u1edf nhi\u1ec7t \u0111\u1ed9 ph\u00f9 h\u1ee3p, TAKARA MART kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3 \u0111\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nhu c\u1ea7u ho\u1eb7c kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TAKARA MART h\u1ed7 tr\u1ee3 \u0111\u1ed5i s\u1ea3n ph\u1ea9m ho\u1eb7c x\u1eed l\u00fd ph\u00f9 h\u1ee3p \u0111\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m c\u00f3 l\u1ed7i, h\u01b0 h\u1ecfng ho\u1eb7c giao kh\u00f4ng \u0111\u00fang do TAKARA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. \u0110I\u1ec0U KI\u1ec6N \u0110\u1ed4I TR\u1ea2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Qu\u00fd kh\u00e1ch vui l\u00f2ng li\u00ean h\u1ec7 TAKARA trong v\u00f2ng <strong>24 gi\u1edd k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m nh\u1eadn h\u00e0ng<\/strong> n\u1ebfu s\u1ea3n ph\u1ea9m thu\u1ed9c m\u1ed9t trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng, bi\u1ebfn d\u1ea1ng ho\u1eb7c c\u00f3 d\u1ea5u hi\u1ec7u b\u1ea5t th\u01b0\u1eddng khi nh\u1eadn h\u00e0ng.<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m b\u1ecb r\u00e1ch, v\u1ee1 ho\u1eb7c h\u01b0 h\u1ecfng bao b\u00ec do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n.<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u00fang v\u1edbi s\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u1eb7t h\u00e0ng.<\/li>\n\n\n\n<li>\u0110\u01a1n h\u00e0ng b\u1ecb thi\u1ebfu s\u1ea3n ph\u1ea9m so v\u1edbi x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng.<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m c\u00f3 l\u1ed7i t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t ho\u1eb7c c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c \u0111\u01b0\u1ee3c TAKARA x\u00e1c nh\u1eadn.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3, qu\u00fd kh\u00e1ch vui l\u00f2ng cung c\u1ea5p <strong>h\u00ecnh \u1ea3nh\/video s\u1ea3n ph\u1ea9m, bao b\u00ec v\u00e0 t\u00ecnh tr\u1ea1ng \u0111\u01a1n h\u00e0ng<\/strong> \u0111\u1ec3 TAKARA ki\u1ec3m tra v\u00e0 x\u1eed l\u00fd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. C\u00c1C TR\u01af\u1edcNG H\u1ee2P KH\u00d4NG \u00c1P D\u1ee4NG \u0110\u1ed4I TR\u1ea2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TAKARA MART kh\u00f4ng h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3 trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nhu c\u1ea7u ho\u1eb7c kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m.<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng, ch\u1ebf bi\u1ebfn ho\u1eb7c c\u00f3 d\u1ea5u hi\u1ec7u t\u00e1c \u0111\u1ed9ng l\u00e0m thay \u0111\u1ed5i t\u00ecnh tr\u1ea1ng ban \u0111\u1ea7u.<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng do kh\u00e1ch h\u00e0ng b\u1ea3o qu\u1ea3n kh\u00f4ng \u0111\u00fang h\u01b0\u1edbng d\u1eabn, \u0111\u1eb7c bi\u1ec7t \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m \u0111\u00f4ng l\u1ea1nh.<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng do c\u00e1c nguy\u00ean nh\u00e2n ph\u00e1t sinh sau khi kh\u00e1ch h\u00e0ng nh\u1eadn h\u00e0ng.<\/li>\n\n\n\n<li>Kh\u00e1ch h\u00e0ng kh\u00f4ng cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin, h\u00ecnh \u1ea3nh\/video c\u1ea7n thi\u1ebft \u0111\u1ec3 TAKARA ki\u1ec3m tra t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. QUY TR\u00ccNH \u0110\u1ed4I TR\u1ea2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B\u01b0\u1edbc 1:<\/strong> Li\u00ean h\u1ec7 TAKARA MART qua hotline ho\u1eb7c k\u00eanh li\u00ean h\u1ec7 \u0111\u01b0\u1ee3c cung c\u1ea5p tr\u00ean website trong v\u00f2ng 24 gi\u1edd k\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B\u01b0\u1edbc 2:<\/strong> Cung c\u1ea5p th\u00f4ng tin \u0111\u01a1n h\u00e0ng v\u00e0 h\u00ecnh \u1ea3nh\/video th\u1ec3 hi\u1ec7n t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m c\u1ea7n \u0111\u1ed5i tr\u1ea3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B\u01b0\u1edbc 3:<\/strong> TAKARA ki\u1ec3m tra th\u00f4ng tin v\u00e0 x\u00e1c nh\u1eadn ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B\u01b0\u1edbc 4:<\/strong> T\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p, TAKARA c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 <strong>\u0111\u1ed5i s\u1ea3n ph\u1ea9m, b\u1ed5 sung s\u1ea3n ph\u1ea9m thi\u1ebfu ho\u1eb7c ho\u00e0n ti\u1ec1n<\/strong> cho kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. CHI PH\u00cd \u0110\u1ed4I TR\u1ea2<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>TAKARA ch\u1ecbu chi ph\u00ed \u0111\u1ed5i tr\u1ea3 \u0111\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i, h\u01b0 h\u1ecfng do nh\u00e0 s\u1ea3n xu\u1ea5t, do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n ho\u1eb7c do TAKARA giao sai\/thi\u1ebfu h\u00e0ng.<\/li>\n\n\n\n<li>\u0110\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng thu\u1ed9c l\u1ed7i c\u1ee7a TAKARA, chi ph\u00ed ph\u00e1t sinh (n\u1ebfu c\u00f3) s\u1ebd do kh\u00e1ch h\u00e0ng thanh to\u00e1n v\u00e0 \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o tr\u01b0\u1edbc khi x\u1eed l\u00fd.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. L\u01afU \u00dd<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m \u0111\u00f4ng l\u1ea1nh, qu\u00fd kh\u00e1ch vui l\u00f2ng <strong>ki\u1ec3m tra t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m ngay khi nh\u1eadn h\u00e0ng v\u00e0 b\u1ea3o qu\u1ea3n s\u1ea3n ph\u1ea9m theo h\u01b0\u1edbng d\u1eabn tr\u00ean bao b\u00ec<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TAKARA MART s\u1ebd xem x\u00e9t v\u00e0 x\u1eed l\u00fd t\u1eebng tr\u01b0\u1eddng h\u1ee3p d\u1ef1a tr\u00ean t\u00ecnh tr\u1ea1ng th\u1ef1c t\u1ebf c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 th\u00f4ng tin kh\u00e1ch h\u00e0ng cung c\u1ea5p.<\/p>","protected":false},"excerpt":{"rendered":"<p>Do \u0111\u1eb7c th\u00f9 s\u1ea3n ph\u1ea9m th\u1ef1c ph\u1ea9m, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u00f4ng l\u1ea1nh c\u1ea7n \u0111\u01b0\u1ee3c b\u1ea3o qu\u1ea3n \u1edf nhi\u1ec7t \u0111\u1ed9 ph\u00f9 h\u1ee3p, TAKARA MART kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3 \u0111\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nhu c\u1ea7u ho\u1eb7c kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng. TAKARA MART h\u1ed7 tr\u1ee3 \u0111\u1ed5i s\u1ea3n ph\u1ea9m [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9449","page","type-page","status-publish","hentry"],"spectra_blocks_featured_image_url":null,"spectra_blocks_author_info":{"display_name":"admin","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/cf915f40f24a19bf0f3119ffae055a1f3d6384708d8d1e9d6b4a3b91e90df5bc?s=96&d=mm&r=g","author_link":"https:\/\/takaravn.com\/en\/author\/admin\/","description":""},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/takaravn.com\/en\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Do \u0111\u1eb7c th\u00f9 s\u1ea3n ph\u1ea9m th\u1ef1c ph\u1ea9m, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u00f4ng l\u1ea1nh c\u1ea7n \u0111\u01b0\u1ee3c b\u1ea3o qu\u1ea3n \u1edf nhi\u1ec7t \u0111\u1ed9 ph\u00f9 h\u1ee3p, TAKARA MART kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3 \u0111\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nhu c\u1ea7u ho\u1eb7c kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng. TAKARA MART h\u1ed7 tr\u1ee3 \u0111\u1ed5i s\u1ea3n ph\u1ea9m&hellip;","_links":{"self":[{"href":"https:\/\/takaravn.com\/en\/wp-json\/wp\/v2\/pages\/9449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/takaravn.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/takaravn.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/takaravn.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/takaravn.com\/en\/wp-json\/wp\/v2\/comments?post=9449"}],"version-history":[{"count":1,"href":"https:\/\/takaravn.com\/en\/wp-json\/wp\/v2\/pages\/9449\/revisions"}],"predecessor-version":[{"id":9450,"href":"https:\/\/takaravn.com\/en\/wp-json\/wp\/v2\/pages\/9449\/revisions\/9450"}],"wp:attachment":[{"href":"https:\/\/takaravn.com\/en\/wp-json\/wp\/v2\/media?parent=9449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}